PILOT VALIDATION OF INSTRUMENTS MEASURING ORGANISATIONAL COMMITMENT AND ORGANISATIONAL CITIZENSHIP BEHAVIOUR AMONG HOTEL EMPLOYEES

Authors

  • Dina Syamilah Zaid
  • Nor Saidi Mohamed Nasir
  • Hartini Adenan
  • Dina Syafini Zaid

Keywords:

Organizational Commitment, Organizational Citizenship Behavior, Reliability, Pilot Study, Hotel Industry

Abstract

This study aims to evaluate the preliminary reliability and construct validity of questionnaire instruments developed to measure the constructs of Organisational Commitment (OC) and Organisational Citizenship Behaviour (OCB) among hotel employees in Melaka, Malaysia. A total of 100 respondents from three-star hotels participated in this pilot study through simple random sampling. The OC instrument was adapted from Meyer and Allen (1991), while the OCB instrument was based on Podsakoff et al. (2000). Reliability analysis using Cronbach’s Alpha produced values of 0.849 for OC and 0.733 for OCB. The Kaiser–Meyer–Olkin (KMO) and Bartlett’s tests confirmed the data’s suitability for factor analysis, with all items loading above 0.60. These results indicate that both instruments achieved satisfactory internal consistency and preliminary construct validity. The findings support the suitability of these instruments for a full-scale study in the Malaysian hotel sector.

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Issue

Vol. 10 No. 1 (2025): Journal of Business Innovation

Section

Articles

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The content of Journal of Business Innovation (JBI) is licensed under a Creative Commons Attribution 4.0 International license (CC BY NC ND 4.0). Authors transfer the ownership of their articles' copyright and publication right to JBI. Permission is granted to Penerbit Universiti Melaka to publish the submitted articles. The authors also permit any third party to freely share the article as long as the original authors and citation information are properly cited.