Ali NM, Shaaibi NN, Hamzah M, et al. PRESTASI PERKHIDMATAN INOVATIF PIHAK BERKUASA TEMPATAN DI MALAYSIA. ULWAN. 2022;7(1):83-97. Accessed May 2, 2026. https://ejournal.unimel.edu.my/index.php/JULWAN/article/view/1134