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Adenan, H., Zaid, D. S., Ahmat Amin, S. M., & Muhammad Parid, D. (2022). FAKTOR- FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN: SATU KAJIAN DI HOTEL-HOTEL SEKITAR AYER KEROH, MELAKA. Jurnal ’Ulwan, 7(2), 219-231. https://ejournal.unimel.edu.my/index.php/JULWAN/article/view/1245