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Adenan, Hartini, Dina Syamilah Zaid, Siti Mahera Ahmat Amin, and Dziela Muhammad Parid. 2022. “FAKTOR- FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN: SATU KAJIAN DI HOTEL-HOTEL SEKITAR AYER KEROH, MELAKA”. Jurnal ’Ulwan 7 (2): 219-31. https://ejournal.unimel.edu.my/index.php/JULWAN/article/view/1245.