N. M. Ali, “PRESTASI PERKHIDMATAN INOVATIF PIHAK BERKUASA TEMPATAN DI MALAYSIA”, ULWAN, vol. 7, no. 1, pp. 83–97, Oct. 2022, Accessed: May 02, 2026. [Online]. Available: https://ejournal.unimel.edu.my/index.php/JULWAN/article/view/1134