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H. Adenan, D. S. Zaid, S. M. Ahmat Amin, and D. Muhammad Parid, “FAKTOR- FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN: SATU KAJIAN DI HOTEL-HOTEL SEKITAR AYER KEROH, MELAKA”, ULWAN, vol. 7, no. 2, pp. 219–231, Dec. 2022, Accessed: Mar. 17, 2026. [Online]. Available: https://ejournal.unimel.edu.my/index.php/JULWAN/article/view/1245