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Adenan, Hartini, et al. “FAKTOR- FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN: SATU KAJIAN DI HOTEL-HOTEL SEKITAR AYER KEROH, MELAKA”. Jurnal ’Ulwan, vol. 7, no. 2, Dec. 2022, pp. 219-31, https://ejournal.unimel.edu.my/index.php/JULWAN/article/view/1245.