IMPACT OF COVID-19 ON THE SERVICE INDUSTRY: A REVIEW

Authors

  • Siti Norashikin Bashirun Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Melaka, Malaysia
  • Mohamad Qandias Mohd Taufik Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Melaka, Malaysia
  • Mohamad Shahrul Isa Mohamad Razlan Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Melaka, Malaysia
  • Nur Allyssa Azry Azrien Azry Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Melaka, Malaysia
  • Nurin Liyana Wadiyah Abdul Razak Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Melaka, Malaysia
  • Ameishah Khairiah Alamein Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Melaka, Malaysia

Keywords:

Service industry, COVID-19, Impact, Economic, Well-being

Abstract

The global economy is being impacted by coronavirus disease (COVID-19) in a way that has never been seen before. Many businesses are affected which resulted in significant changes in the service industry. This paper aims to present reviews of the literature on the impact of COVID-19 on the service industry, with a focus on tourism, healthcare, IT, and communication and education. The review showed that the impact extended beyond business performance to other areas, such as mental health and well-being. This review will provide a comprehensive understanding of COVID-19's effects on the service sector, as well as those of its alternatives and potential future practices.

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Published

2022-10-21

Issue

Vol. 7 No. 1 (2022): JURNAL 'ULWAN: SPECIAL ISSUE I (ORGANIZATIONAL CHALLENGES AND IMPACT AFTER PANDEMIC)

Section

Articles

License

The content of Jurnal Ulwan is licensed under a Creative Commons Attribution 4.0 International license (CC BY NC ND 4.0). Authors transfer the ownership of their articles' copyright and publication right to Jurnal Ulwan. Permission is granted to Penerbit Universiti Melaka to publish the submitted articles. The authors also permit any third party to freely share the article as long as the original authors and citation information are properly cited.

How to Cite

Bashirun, S. N., Mohd Taufik, M. Q., Mohamad Razlan, M. S. I., Azrien Azry, N. A. A., Abdul Razak, N. L. W., & Alamein, A. K. (2022). IMPACT OF COVID-19 ON THE SERVICE INDUSTRY: A REVIEW. Jurnal ’Ulwan, 7(1), 109-116. https://ejournal.unimel.edu.my/index.php/JULWAN/article/view/1136